Intercom

Senior Product Manager (Service Agent Team)

San Francisco, CA, USA

Senior

HYBRID

Intercom (now part of Salesforce) is hiring a Senior Product Manager for its Service Agent Team, focused on AI-powered customer engagement and business messaging. In this role you will own a significant product area, define and communicate roadmaps, collaborate closely with engineering and design, and drive measurable customer and business outcomes. The team is building Fin, an AI Customer Agent that resolves complex support issues end-to-end. This is a hybrid role requiring at least three days per week in the office.

Product roadmap definition and communication

Customer research and problem framing

Data analysis and qualitative research

Product judgment and prioritization

Cross-functional collaboration (engineering, design, GTM)

AI and LLM product understanding

Technical fluency (APIs, SaaS, system architecture)

Stakeholder alignment and influence

Go-to-market strategy

Outcome and impact measurement

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