Intercom

Senior Forward Deployed Product Manager (Dublin)

Dublin, Ireland

Senior

HYBRID

Intercom (Fin, now part of Salesforce) is hiring a Senior Forward Deployed Product Manager in Dublin to work directly with strategic enterprise customers deploying Fin, their AI customer support agent. This is a high-ownership, customer-facing PM role where you will own outcomes across the full deployment lifecycle — from pitching and scoping to hands-on configuration and post-launch expansion. You will also feed field learnings back into the product roadmap and help define what this novel role looks like at scale. The role requires strong technical fluency, executive communication skills,...

Customer empathy and obsession

Executive and technical communication

API and SaaS infrastructure knowledge

LLM and AI product knowledge

Data analysis and interpretation

Cross-functional stakeholder management

Product roadmap influence

Deployment planning and configuration

Ambiguity tolerance and adaptability

Operational rigor and prioritization

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