Staff engineer operating at principal scope — setting technical direction for real-time, AI, and platform bets from strategy through production adoption across 120-engineer organizations.
Retired legacy batch systems in favor of a 20,000+ TPS event-driven foundation, now the standard streaming layer across 15 upstream and downstream teams. Owned the firm-wide customer data-sync platform end to end, retired 15 legacy pipelines, and drove a privacy-compliant pipeline that delivered $5.6M in annual infrastructure savings while partnering with 15+ teams across engineering, security, and compliance.
Led a multi-year AI initiative serving 100,000+ customers — production agents for campaign automation, issue resolution, and intelligent routing, plus chatbots that resolve rather than deflect. Mean time-to-resolution across 12 channels fell from 78 minutes to 8.5, a 9.2x improvement that absorbed peak tax-season demand without scaling the team.
Identified the opportunity, proposed the investment to leadership, and owned product and architecture end to end — replacing the PortraitPal vendor with an in-house platform that eliminated $2M in license spend and became a reusable internal capability adopted by other teams.
Set technical direction across real-time, AI, and platform investments. Named decision-maker on the batch-to-real-time migration; set the architecture-review bar and resolved cross-team disputes on shared streaming contracts.
Designed a multi-tenant cloud platform for secure enterprise updates serving 2,500+ tenants. Led monolith-to-microservices modernization and hybrid cloud/on-prem HA delivery. Inventor on US Patent 11531534.
Built a secure desktop-to-web integration platform, real-time diagnostics tooling, and enterprise device-management integrations across heterogeneous clients.
Built large-scale data pipelines on GCP with Spark and Hive; delivered enterprise web platforms end to end.
Built a zero-coding R&D platform automating proof-of-concept delivery.
Event-Driven Systems · Real-Time Streaming · Distributed Systems · Microservices · Multi-Tenant Cloud · API Design · Scalable System Design
Agentic AI · LLM Orchestration · OpenAI APIs · RAG · GraphRAG · AI Image Generation · Resolving Chatbots
Kafka · Spark · Hive · ElasticSearch · Real-Time Data Pipelines
Java · Python · Spring Boot · REST APIs · Microservices
AWS · GCP · Docker · Kubernetes · CI/CD · Observability
Architecture Governance · Executive Influence · Technical Strategy · RFC Authorship · Mentorship · Data Privacy & Compliance
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